Understanding Conversational A.I.

August 16th, 2018

Sounds like a couple of keywords strung together.

But, it is actually very useful for businesses when it comes to automating customer service and executing effective social media campaigns.

So, what is it?

More then any one tool or technology, conversational A.I describes a set of tools to derive entity, intent and context from conversational data.

“What is the price of the 256GB iPhoneX?”

Imagine operating an eCommerce store and receiving the query from a potential customer.

“What is the price of the 256GB iPhoneX?” — “iPhoneX” is the entity and “price” is the intent.

Entity and intent detection helps you identify what the customer is asking (intent) and about what (entity).

Context, however, lets you drive meaningful conversation. While detecting entity and intent is pretty straightforward, identifying the right context, requires good old-fashioned salesmanship.

At the end of the day, that is why anyone should care about this particular string of keywords. Its let’s you deploy a scalable sales force to engage and drive conversions from your social media campaigns.

About ChatLeads:

ChatLeads is a conversational experience platform providing an ecosystem of development tools & integrations to help organizations design performance driven conversations.